5 Non-Voice Call Center Skills You Need for the Job

Call center agents are on the front lines of customer service whether it may be voice or non-voice. They are entrusted with the demanding task of pleasing and appeasing customers.  These types of workers need to possess the right set of skills to deliver timely service.

Top 5 non-voice call center skills you need for the job:

1. Persuasion Ability

By having adequate persuasion skills, you can build customer engagement that can be converted into sales or other forms of reward.

2. Time Management

By knowing how to manage your time effectively, you won’t need to stress and cram. Good customer service involves efficiency to prevent further problems by responding fast and accurately to avoid bad PR.

3. Professionalism

The customer may not see or hear you, but you still represent your brand. You must be able to relate your company’s values and live up to its reputation. It is easier to remain (or at least sound) calm and professional.

4. Empathy

When you are able to make your customers feel that they are understood and valued, you won’t be far from getting that much-coveted customer satisfaction.

5. Willingness to Learn

Even if you have adequate writing skills, there may still be a lot of industry-specific skills and knowledge that you have to acquire and apply to become a valuable and effective non-voice agent.

Are you ready to become part of  247CSR growing team? Grab a call center career now! Send your resume to jobs@247csr.com. We'll be waiting for you!