Reducing Background Noise in a Call Center

Background noise is a real problem in many call centers.  The noise is transmitted down the phone to the customer and your agents can find it difficult to think. So what possible solutions are available?




1. Train agents to keep their voices down.
2. Discourage agents from holding discussions behind working agents.
3. Turn up the volume of the agent’s own voice feedback.
4. Use a series of doors and corridors to separate working areas.
5. Create a designated area for having conversations.
6. Have a web chat system available to agents and supervisors.
7. Separate agents with glass partitions.
8. Do not allow mobile phones on the floor.
9. Invest in good quality headphones.
10. Seat same-shift agents together.


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