Here are 4 ways on how you can interact and engage with your customers effectively.
1. Make your existing customers feel loved
Keeping existing customers is much less expensive than winning new ones. It’s a big mistake to focus so much on the costly business of persuading new customers to sign up that you forget all about keeping your existing customers happy.
2. Live the customer experience
Put yourself in the customer’s shoes. Whenever possible, use the products and services of the company you represent. If it’s a food manufacturer, eat the yogurt, if it’s an auto manufacturer, drive the car.
3. Fast-track complaints
Prioritize complaint handling, so issues are identified and dealt with quickly. Put your best people on the case, those with the best interpersonal skills, experience, and brand knowledge.
4. Access all areas
Reduce the number of menus for inbound calls so they can get through easily. Increase the channels for contact, so they can get in touch, not only by telephone but also by email, the web, and SMS.
247CSR is managed by American professionals with high-quality standards. Our client base consists of a wide range of international companies that are specializing in various industries. It is our mission to provide high-quality customer support services around the clock at a low cost. Contact us today!
Keeping existing customers is much less expensive than winning new ones. It’s a big mistake to focus so much on the costly business of persuading new customers to sign up that you forget all about keeping your existing customers happy.
2. Live the customer experience
Put yourself in the customer’s shoes. Whenever possible, use the products and services of the company you represent. If it’s a food manufacturer, eat the yogurt, if it’s an auto manufacturer, drive the car.
3. Fast-track complaints
Prioritize complaint handling, so issues are identified and dealt with quickly. Put your best people on the case, those with the best interpersonal skills, experience, and brand knowledge.
4. Access all areas
Reduce the number of menus for inbound calls so they can get through easily. Increase the channels for contact, so they can get in touch, not only by telephone but also by email, the web, and SMS.
247CSR is managed by American professionals with high-quality standards. Our client base consists of a wide range of international companies that are specializing in various industries. It is our mission to provide high-quality customer support services around the clock at a low cost. Contact us today!
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