Reducing Background Noise in a Call Center

247 CSR October 06, 2021 0

Background noise is a real problem in many call centers. The noise is transmitted down the phone to the customer and your agents can find it difficult to think. So what possible solutions are available?

1. Train agents to keep their voices down.
2. Discourage agents from holding discussions behind working agents.
3. Turn up the volume of the agent’s own voice feedback.
4. Use a series of doors and corridors to separate working areas.
5. Create a designated area for having conversations.
6. Have a web chat system available to agents and supervisors.
7. Separate agents with glass partitions.
8. Do not allow mobile phones on the floor.
9. Invest in good quality headphones.
10. Seat same-shift agents together.

247CSR is managed by American professionals with high-quality standards. Our client base consists of a wide range of international companies that are specializing in various industries. It is our mission to provide high-quality customer support services around the clock at low cost. Contact us today!

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5 Non-Voice Call Center Skills You Need for the Job

247 CSR February 04, 2020 0

Call center agents are on the front lines of customer service whether it may be voice or non-voice. They are entrusted with the demanding task of pleasing and appeasing customers. These types of workers need to possess the right set of skills to deliver timely service.

Top 5 non-voice call center skills you need for the job:

1. Persuasion Ability

By having adequate persuasion skills, you can build customer engagement that can be converted into sales or other forms of reward.

2. Time Management

By knowing how to manage your time effectively, you won’t need to stress and cram. Good customer service involves efficiency to prevent further problems by responding fast and accurately to avoid bad PR.

3. Professionalism

The customer may not see or hear you, but you still represent your brand. You must be able to relate your company’s values and live up to its reputation. It is easier to remain (or at least sound) calm and professional.

4. Empathy

When you are able to make your customers feel that they are understood and valued, you won’t be far from getting that much-coveted customer satisfaction.

5. Willingness to Learn

Even if you have adequate writing skills, there may still be a lot of industry-specific skills and knowledge that you have to acquire and apply to become a valuable and effective non-voice agent.

Are you ready to become part of 247CSR growing team? Grab a call center career now! Send your resume to jobs@247csr.com. We'll be waiting for you!

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4 Tips on how to Handle Angry Customers

247 CSR February 04, 2020 0

Dealing with angry customers is something which nobody relishes but these tips will help you overcome the difficulty of handling these calls or situations.

Customer Service Crisis Tips

1. Acknowledge the problem.

The classic customer service cliché says that the customer is always right. While it may, in fact, turn out to be a misunderstanding, the worst thing you can do is dismiss a customer who tells you he or she had a problem with your business.

2. Apologize for it.

Once you've acknowledged the customer's issue, apologize for it and ask what you can do to help. Gather the facts about the situation, and determine a course of action from there.

3. Take Action.

Saying you're going to fix a problem is one thing; actually doing it is another. Make sure you honor your commitment to take care of the customer's complaint. If you can't correct the problem, offer a coupon or voucher as a way to ask the customer for another chance.

4. Follow up.

When you've done what you promised to do, follow up with the customer to make sure that your solution was satisfactory.

247CSR is managed by American professionals with high-quality standards. Our client base consists of a wide range of international companies that are specializing in various industries. It is our mission to provide high-quality customer support services around the clock at low cost. Contact us today!

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Customer Loyalty: Ways of Reaching and Engaging with Consumers

247 CSR November 22, 2019 0

Engaging with your customers is great for bettering your business. The more contact you have with the people who support your business, the more successful your business will become.

Here are 4 ways on how you can interact and engage with your customers effectively.

1. Make your existing customers feel loved
Keeping existing customers is much less expensive than winning new ones. It’s a big mistake to focus so much on the costly business of persuading new customers to sign up that you forget all about keeping your existing customers happy.

2. Live the customer experience
Put yourself in the customer’s shoes. Whenever possible, use the products and services of the company you represent. If it’s a food manufacturer, eat the yogurt, if it’s an auto manufacturer, drive the car.

3. Fast-track complaints
Prioritize complaint handling, so issues are identified and dealt with quickly. Put your best people on the case, those with the best interpersonal skills, experience, and brand knowledge.

4. Access all areas
Reduce the number of menus for inbound calls so they can get through easily. Increase the channels for contact, so they can get in touch, not only by telephone but also by email, the web, and SMS.

247CSR is managed by American professionals with high-quality standards. Our client base consists of a wide range of international companies that are specializing in various industries. It is our mission to provide high-quality customer support services around the clock at a low cost. Contact us today!

Adjusting Work Shift Schedules: How to Transition to the Night Shift

247 CSR November 22, 2019 0

Sleeping at night during days off disrupts your body clock. This will make it harder to sleep during the day when you return to work. Rotating shift workers are unable to keep a regular sleep schedule.

Five ways on how to transition to night shift.

1. Share the Burden
Rather than endure the shock and hardship of a switch from daytime to nighttime working hours alone, get some help from friends and family.

2. Structuring the Shift
Structure may be the most important part of transitioning from a day to a night shift. Structured sleep patterns are essential to your health and recovery after each day of work.

3. The Right Diet Is Important
Your diet can be a big part of a successful transition. Instead of eating salty, fatty takeout food that prevents restful sleep and overall well-being, buy healthy fresh foods that require minimal time to prepare.

4. Maintaining Activity Level
Your activity level shouldn't suffer just because you change your shift. Exercise is important for your overall health and can help you to sleep more soundly, whatever your schedule.

5. Refrain from Alcohol and Caffeine
Alcohol is your enemy when it comes to changes in daily routine and sleep habits. Also avoid drinking caffeine within a few hours of the end of your shift or you risk being unable to sleep when it is time to do so.

247CSR is managed by American professionals with high-quality standards. Our client base consists of a wide range of international companies that are specializing in various industries. It is our mission to provide high-quality customer support services around the clock at a low cost. Contact us today!