Reducing Background Noise in a Call Center

247 CSR October 06, 2021 0

Background noise is a real problem in many call centers. The noise is transmitted down the phone to the customer and your agents can find it difficult to think. So what possible solutions are available? 1. Train agents to keep their voices down. 2. Discourage agents from holding discussions...

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5 Non-Voice Call Center Skills You Need for the Job

247 CSR February 04, 2020 0

Call center agents are on the front lines of customer service whether it may be voice or non-voice. They are entrusted with the demanding task of pleasing and appeasing customers. These types of workers need to possess the right set of skills to deliver timely service. Top 5 non-voice call...

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4 Tips on how to Handle Angry Customers

247 CSR February 04, 2020 0

Dealing with angry customers is something which nobody relishes but these tips will help you overcome the difficulty of handling these calls or situations. Customer Service Crisis Tips 1. Acknowledge the problem. The classic customer service cliché says that the customer is always right. While...

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Customer Loyalty: Ways of Reaching and Engaging with Consumers

247 CSR November 22, 2019 0

Engaging with your customers is great for bettering your business. The more contact you have with the people who support your business, the more successful your business will become. Here are 4 ways on how you can interact and engage with your customers effectively. 1. Make your existing...

Adjusting Work Shift Schedules: How to Transition to the Night Shift

247 CSR November 22, 2019 0

Sleeping at night during days off disrupts your body clock. This will make it harder to sleep during the day when you return to work. Rotating shift workers are unable to keep a regular sleep schedule. Five ways on how to transition to night shift. 1. Share the Burden Rather than endure the...